tk444 Privacy Policy — How We Protect and Handle Your Personal Information

tk444 operates the online casino and sports betting platform accessible at tk444.xyz, providing gaming and wagering services to players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

tk444 is the data controller responsible for the personal information you provide when you use our Platform. If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which we handle your personal data, please contact our support team at any time:

We encourage you to review this Policy periodically. If you are unsatisfied with any aspect of how we handle your data, you have the right to contact us directly before pursuing any other remedies available to you under applicable law.

The categories of personal data we collect from you depend on how you interact with the tk444 Platform. The following table summarises the types of personal information we may collect and hold:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required for responsible gaming compliance purposes and with your explicit consent.

tk444 collects personal data through the following methods:

• Direct interactions: Information you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a promotion or survey.
• Automated technologies: As you navigate and use our Platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Clause 8 for more detail on cookies.
• Third-party sources: We may receive data about you from payment service providers (including bKash, Nagad, Rocket, and Upay) in connection with processing your financial transactions, from identity verification service providers, and from fraud detection and anti-money-laundering screening tools.
• Publicly available sources: In limited circumstances, we may verify information you provide against publicly available sources as part of our Know Your Customer (KYC) and anti-fraud procedures.

In every case, our collection of personal data is limited to what is necessary and proportionate for the specific purpose for which it is being collected.

tk444 processes your personal data only where we have a lawful basis for doing so. The following table sets out our primary processing purposes and the corresponding legal basis:

Where we rely on legitimate interests as our legal basis, we have carefully assessed that our interests do not override your fundamental rights and freedoms. You may object to processing carried out on the basis of legitimate interests by contacting us at [email protected].

tk444 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your browser or device and our servers.
• Encrypted storage of sensitive personal and financial data at rest on our secure servers.
• Strict internal access controls ensuring that only authorised personnel with a legitimate need can access your personal information.
• Regular security assessments and vulnerability scanning to identify and address potential weaknesses in our systems.
• Two-factor authentication options available to Members to add an additional layer of protection to their accounts.
• Incident response procedures in place to allow us to respond swiftly and effectively to any suspected data security breach.

While we employ industry-standard security measures, no method of electronic transmission or storage is 100% secure. We therefore cannot guarantee absolute security, but we commit to notifying affected Members promptly in the event of a material data security incident that poses a risk to their rights and interests.

tk444 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or reporting requirements. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your active membership and for a minimum of five (5) years following account closure, in line with anti-money-laundering and record-keeping obligations.
• Financial and transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required for financial compliance purposes.
• KYC and verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the last interaction, to allow for dispute resolution and service quality review.
• Technical and usage logs: Typically retained for twelve (12) months for security monitoring and Platform analytics purposes.
• Marketing consent records: Retained for as long as the consent remains active, plus three (3) years following withdrawal of consent, to demonstrate compliance.

When personal data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you.

tk444 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of third parties only where it is necessary and proportionate:

• Payment service providers: bKash, Nagad, Rocket, and Upay, solely for the purpose of processing your deposit and withdrawal transactions. These providers operate under their own privacy policies and data protection obligations.
• Identity verification and KYC providers: Third-party services used to verify your identity, age, and source of funds during the account verification process.
• Fraud prevention and security services: Providers who assist us in identifying and preventing fraudulent activity, money laundering, and account abuse.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised gameplay data for technical integration purposes. They do not receive your personally identifiable information.
• IT and hosting service providers: Third parties who provide server infrastructure, database management, and technical support services to tk444 under strict confidentiality agreements.
• Legal and regulatory authorities: Where required by law, court order, or lawful instruction from a competent authority, we may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies.

All third parties who process personal data on our behalf are required to do so in accordance with applicable data protection principles and under binding contractual obligations that ensure an equivalent level of data protection to that applied by tk444.

tk444 uses cookies and similar tracking technologies to operate and improve the Platform, personalise your experience, and analyse how our services are used. A cookie is a small text file placed on your device by the website. Cookies do not contain executable software or viruses.

The following categories of cookies are used on the tk444 Platform:

• Strictly necessary cookies: Essential for the Platform to function correctly. These enable core features such as login authentication, session management, and security. They cannot be disabled without impairing your ability to use the Platform.
• Functional cookies: Used to remember your preferences such as language settings, display preferences, and previously visited sections of the Platform to provide a more personalised experience.
• Analytics cookies: Help us understand how Members interact with the Platform by collecting aggregated, anonymised data on page visits, click paths, session durations, and error events. This data is used solely to improve the Platform.
• Security cookies: Used to support our fraud detection and account security systems by identifying unusual access patterns or potentially malicious activity.

tk444 does not use cookies to deliver third-party advertising or to track your activity across other websites.

As a Member of tk444, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and in any event within 30 days:

• Right of access: You may request a copy of the personal data we hold about you, along with information on how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to any overriding legal obligations that require us to retain the data.
• Right to restrict processing: You may request that we temporarily suspend processing of your personal data while a query or objection is being resolved.
• Right to data portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Please note that certain rights may be limited where tk444 has overriding legal grounds for processing, such as anti-money-laundering compliance or the investigation of suspected fraud. We will always explain clearly if this is the case when responding to your request.

From time to time, tk444 may send you promotional communications about bonuses, new games, seasonal offers, and platform updates. We will only send you marketing communications where you have provided your consent to receive them during the registration process or by subsequently opting in through your account settings.

Marketing communications may be sent by email or by in-platform notification. We do not send unsolicited SMS marketing messages without your prior agreement.

• You may withdraw your consent to receive marketing communications at any time by updating your preferences within your account settings or by contacting us at [email protected].
• Opting out of marketing communications will not affect your receipt of essential service communications, such as deposit confirmations, withdrawal notifications, security alerts, and account updates. These are necessary for the operation of your account and cannot be disabled.
• tk444 does not share your contact details with third parties for the purpose of their own marketing activities.

The tk444 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage access to our Platform.

If we become aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage individual will be returned to the originating payment source following investigation.

tk444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the services we offer. When material changes are made, we will update the effective date at the top of this document and, where reasonably practicable, notify registered Members via the email address associated with their account or through a prominent notice on the Platform.

We encourage you to review this Privacy Policy periodically to remain informed about how we are protecting your personal data. Your continued use of the tk444 Platform following the publication of any updated Policy constitutes your acceptance of the revised terms.

If you have any questions about this Privacy Policy or wish to make a data-related request, please contact us at any time. Our team is available 24 hours a day, 7 days a week.

Contact for Privacy Matters: Email: [email protected] — available 24/7. We aim to respond to all privacy-related enquiries within 5 business days.